COVID-19 has changed the relationship between business and customers from “the customer is always right” to “the customer will COMPLY!”
By Mark Gray —— Bio and Archives—November 18, 2020One of the most shocking lessons of COVID-19 is the realization that many corporations are just as happy doing business in a fascistic system as a capitalist one. The incentive for companies to embrace fascistic tyranny is somewhat understandable considering that draconian lockdowns shut down non-essential competition, thereby forcing those abandoned customers into queues where they can wait in the cold for the privilege of purchasing essential products and services.
Whatever the rationale, there is no argument that the relationship between corporation and customer has changed dramatically post COVID-19, and not for the better. There was a time when businesses spent enormous energy to ensure their customer’s experience was as enjoyable and fruitful as possible. Now, however, restrictions guide…
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